Loan Servicing & Governance Manager
Job Description
Loan Servicing & Governance Manager Manchester (Hybrid) | £70,000 – £75,000 + Benefits | Permanent
ALF Financial Services have been retained exclusively to recruit this this is a newly created role with a well-established, fast-growing specialist lender based in Manchester and a genuine opportunity to own something from the ground up reporting to the Operations Director
The business has built strong external funding and servicing relationships that are central to its growth strategy. This role exists to take full ownership of those relationships managing governance, performance oversight, contractual compliance, and day-to-day operational alignment with key external partners.
It’s not a sales role. It’s a senior oversight and relationship stewardship position, working closely with executive leadership internally and at partner level.
What’s on offer:
- £70,000 – £75,000 depending on experience
- Discretionary annual bonus
- Private Medical Insurance
- 25 days holiday + bank holidays (with option to buy 3 more)
- Enhanced maternity and paternity pay
- Hybrid working — Manchester-based office, minimum 2–3 days per week
- Life Assurance
- Regular company and team social events
What the role covers:
- Acting as the primary point of contact and escalation for key loan servicing and funding relationships
- Owning governance frameworks meeting cadence, reporting, performance reviews, and audit activity
- Monitoring partner performance against SLAs and contractual commitments, and holding partners to account where needed
- Managing contractual obligations, change requests, and commercial decisions across partnership agreements
- Working with Finance to monitor funding flows and ensure alignment to business plans
- Maintaining key documentation including servicer manuals, delegated authorities, and policies
What we’re looking for:
The client has an open mind on background what matters is that you can operate with credibility at a senior level, manage complex external relationships, and understand how regulated financial services environments work.
You might come from loan servicing, mortgage operations, outsourcing management, compliance, or a broader relationship/governance role within financial services. If you’ve managed third-party relationships in a regulated lending environment and understand the commercial and operational stakes involved, we’d like to hear from you.
Specific experience in bridging, development finance, or buy-to-let is useful but absolutely not essential.
For a confidential, initial conversation about the role – please contact Gavin Reynolds at ALF Recruit
Reference No.
Disclaimer
Due to the high volume of applications, we receive we are not always able to reply to all applications (although we try our very best). If you haven’t heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised. Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. ALF Recruit Limited acts as an employment agency for permanent recruitment.
