Senior Credit Controller
About Candidate
Profile.
Education / Qualification
AAT Level 2
GCSEs including Maths and English
Systems used
Microsoft Word and Excel – Intermediate including VLOOKUP’s and Pivot Tables
CRM Systems
About
Experienced Credit Controller and Administrative professional with extensive experience in Customer Service. Highly organised with the ability to manage high volume and complex Credit Control cases. Highly personable who can communicate effectively including having challenging conversations via Phone and Email. Strong experience across Record Management and highly competent using several CRM Systems and Microsoft Excel.
Career Summary.
| Current Employer | Manufacturing |
| Position | Senior Credit Controller |
| Dates | August 2022 – Present |
- Working with a team of 4 Credit Controllers – Managing own Ledger of up to 800 Credit Control Cases
- Responsible for the End-to-End Credit Control Processes – including Taking Payments over the telephone / Construction & Issuing Account Statements
- Actioning Client Queries – Reviewing Invoices and Liaising with relevant teams in the company to reach a Satisfactory Resolution
- Authorise and Release Client Orders
- Carry out Credit & Companies House checks to validate Potential Clients before Account Setup
- Promoting other Ledgers and Services based on Client Need and Requirements
- Chase Company-Wide Age Debt Reports for all Credit Controllers to action – Allocation of Responding workload to wider team
- Reporting Sales Underperformance to Sales Director
- Design and Implementing System user Manual for all Staff – Particularly New Starters
| Previous Employer | Construction |
| Position | Account Manager |
| Dates | June 2016 – August 2022 |
- Oversaw the entirety of Maintenance Job workflow to ensure quality of service
- Took initial calls to raise work – Allocated Work to Engineers & Reviewed Engineer Reports to identify Actions
- Used diagnostic questioning and excellent Customer Service Skills to identify the Service Needs and Inputted information to CRM Systems
- Followed up with actions including Contact Providers / Tracked Purchases relevant to the Workflow and Identified Missed Actions
- Logged and Verified Credit Card Payments with authorisation codes using Excel
- Knowledge of Site Health and Safety
| Previous Employer | Retail |
| Position | HR Assistant |
| Dates | June 2004 – August 2016 |
- Processed Weekly Payroll and Holiday Requests
- Monitored Staff Clocking in and Clocking out – Reported Under/Overperformance to Relevant Managers
- Ensured adherence to GDPR in Filing and Disposal of Confidential Information
- Supported Departments where needed
- Provided support to Colleagues
