Senior Credit Controller

Profile.

Education / Qualification

July 2018 – AAT Level 2 Qualification Currently studying AAT Level 3

November 2004 V.C.E ICT (Advanced) – Grade B

A.V.C.E Graphic Art & Design – Grade B

June 2004 16 GCSEs including English, Maths and Science, GNVQ in ICT – Grades A & B

Systems used

Microsoft packages including Excel, Sage 50 and 200 (basic knowledge), Autoline, Teams

About

I see myself as a responsible woman with lots of confidence and capabilities to achieve high goals in life and in my work environment.  I can work well as part of a team, use my own initiative, multitask, work to strict deadlines and input my ideas when required.

Career Summary.

• Managed the full credit control function across six depots, leading and supporting a team of three Credit Controllers to maintain consistent performance and procedures
• Proactively chased outstanding debt and resolved account queries for a customer base of around 1,000, ensuring timely payments and smooth account management
• Produced a range of financial reports for the Finance Director, including Debtor Reports, Query Reports, and On-Stop Reports, ensuring accuracy and clear visibility of financial positions
• Carried out cash posting and journal entries, maintaining accurate records and ensuring the nominal ledger was balanced and up to date
• Completed credit checks for new and existing customers, regularly reviewing and managing credit limits to protect the business from financial risk.
• Contacted customers regarding overdue payments via email, phone, and written communication, escalating to demand letters when required
• Worked directly with solicitors and High Court Enforcement Officers on cases involving bad debt, ensuring correct processes were followed and outcomes were achieved efficiently
• Collaborated with all internal departments to resolve issues quickly and maintain a smooth, efficient credit control workflow across the wider business
• Supported the Finance Manager with processing and allocating Direct Debit payments, ensuring that all transactions were accurate and fully reconciled
• Created a company-wide “Health Check” report highlighting open and closed WIP items, improving transparency and policy compliance across the depots
• Successfully reduced Debtor Days from 65 to an average of 39, significantly improving cash flow and strengthening the company’s financial position

• Managed the financial administration of customer accounts, ensuring accurate processing and up-to-date records at all times
• Worked closely with Site Managers, using live site spreadsheets to apply for goods once fitted, correctly handling both VAT-able and non-VAT-able elements
• Oversaw and tracked retentions, making sure all values were recorded and released in line with agreed timescales
• Ensured all completed works were fully applied for, including variations and any additional tasks undertaken, while updating company whitecards to maintain accurate project values
• Attended regular meetings with the Managing Director to discuss targets, workflow and departmental performance, feeding back to team members where needed
• Built and maintained strong relationships with customers to support timely settlement of applications and encourage smooth financial processes

• Chased outstanding debt for over 1,000 UK customers across two businesses,, ensuring timely payments and consistent communication
• Collaborated with the legal team on accounts that reached bad debt status, supporting the escalation process and providing accurate documentation
• Reviewed, adjusted, and maintained customer credit limits, balancing commercial opportunities with risk management
• Posted customer payments and reconciled multi-currency cash books, ensuring accurate and up-to-date financial records
• Completed and submitted Intrastat declarations to HMRC, and processed VAT and Duty Deferment Statements in line with compliance requirements
• Assisted with cash flow forecasting, helping to provide clear visibility of incoming revenue and financial planning

• Progressed from Admin Clerk to Invoicing Manager, demonstrating strong capability, reliability and a consistent record of development
• Raised high-value invoices of up to £1,000,000 for major projects, including work for the Trafford Centre and Chill Factore
• Priced and invoiced project variations, ensuring accuracy and clear documentation for all additional works
• Prepared Applications for Payment, correctly applying retention rules and VAT requirements in line with contract terms
• Utilised Sage 50 to produce Debtor Reports, Batch Control Sheets and customer Statements, supporting financial visibility across the business
• Undertook credit control duties across the customer base, chasing overdue debt and progressing cases to bad debt action where necessary