Family Care Support Co-Ordinator Temp role
Job Description
Location: Hybrid / Remote / NSC
Hours: Full-time, 37.5 hours per week
About the Role
We’re recruiting on behalf of one of our clients for a friendly, organised and customer-focused Family Care Support Coordinator to join their Family Care Team on a temporary basis.
This is an exciting opportunity to become one of the first points of contact for customers, providing a warm and professional service throughout their journey. You’ll support customers with enquiries, guide them through the registration process and ensure every interaction is handled efficiently, accurately and with care.
Key Responsibilities
- Answer inbound calls, resolving enquiries wherever possible.
- Escalate more complex queries to the appropriate team.
- Make outbound follow-up calls to customers at key stages of their journey.
- Support customers through the onboarding process and encourage the next steps.
- Update and maintain accurate customer records using the CRM system.
- Manage tickets, follow-ups and call transfers efficiently.
- Deliver a consistently high standard of customer service.
What We’re Looking For
- Previous customer service and call handling experience (inbound and outbound).
- Excellent communication and active listening skills.
- Experience using CRM and telephony systems.
- Strong organisational skills with the ability to manage multiple tasks and priorities.
- A proactive approach with excellent attention to detail.
- The ability to confidently assess enquiries and know when to resolve or escalate them.
Desirable
- Experience supporting customers through onboarding or registration processes.
- Experience working to customer service KPIs or service standards.
About You
You’ll be friendly, empathetic and passionate about delivering an excellent customer experience. You enjoy helping people, thrive in a fast-paced environment and work well both independently and as part of a supportive team.
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Disclaimer
Due to the high volume of applications, we receive we are not always able to reply to all applications (although we try our very best). If you haven’t heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised. Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. ALF Recruit Limited acts as an employment agency for permanent recruitment.
